1. Your statutory rights
Nothing in this policy affects your mandatory rights under the Consumer Rights Act 2015 (including rights where digital content is faulty, not as described, or unfit for purpose) or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts.
2. Cooling-off for distance contracts (consumers)
- For many online purchases of services or digital content, UK consumers have a 14-day cooling-off period to cancel without giving a reason, provided we gave the required pre-contract information.
- If we fail to provide required cancellation information, the cancellation period can be extended under the Regulations.
- For digital content supplied without a tangible medium, if you ask us to start supply during the cooling-off period we must obtain your express consent and acknowledgement that you will lose the right to cancel once supply begins. Checkout will record that acknowledgement before early access is granted.
- If supply begins without the required consent/acknowledgement, you may retain cancellation rights — we will not rely on a blanket “digital content is non-refundable” statement.
3. Subscriptions
- You can cancel auto-renewal from account settings (when billing is live) or by emailing support.
- After cancellation, access normally continues until the end of the paid billing period unless otherwise stated at purchase.
- Clear renewal price, billing period, and cancellation method will be shown before you subscribe.
4. Course purchases and corporate packages
- One-off course purchases follow the cooling-off and digital-content rules above.
- Corporate / Employer Portal packages are typically business-to-business contracts. Cooling-off rights for consumers may not apply; commercial refund terms will be set out in the order form or proposal.
- Unused seats may be transferable within the purchasing organisation if the order allows — confirm in writing at purchase.
5. Faulty or misdescribed digital content
If paid digital content is faulty, not as described, or not fit for purpose, you may be entitled to repair, replacement, price reduction, or refund under the Consumer Rights Act 2015. Contact support@evenbettertraining.co.uk with your order details and we will investigate promptly.
6. How to request a cancellation or refund
- Email support@evenbettertraining.co.uk with your full name, account email, order or invoice reference, and reason (cooling-off, fault, or other).
- We aim to confirm receipt within 2 working days and process eligible refunds without undue delay (and within statutory timeframes where they apply).
- Refunds are normally returned to the original payment method via Stripe.
7. Non-refundable items (where lawful)
Where you have validly waived cooling-off for digital content after supply began with the required acknowledgements, change-of-mind refunds may not be available. That does not remove rights for faulty or misdescribed content.
8. Contact
support@evenbettertraining.co.uk · hello@evenbettertraining.co.uk · United Kingdom
Seek legal review: This page is UK-oriented platform copy for Even Better Training Ltd. Have a qualified UK solicitor (and, for privacy, a data-protection adviser) review and approve all legal, cookie, checkout, and certificate wording before production launch or paid enrolments.